Wine Chilling Refrigerator Cellar

This was gift. It's absolutely lovely and fits in with our kitchen/dining room. It got rid of several boxes of wine that were in my closet. We hope to have better luck with this. We had an Avanti cooler whose compressor died just after the warranty time was over and fixing it was very expensive.

(PART 2 of 2)…and told them that if they were not willing to replace my under-warranty cooler, without me having to incur the significant cost and inconvenience of shipping the unit back to them because of their unacceptable repair/replacement policy, that it would definately be the last time I conduct any future business with their company. I also indicated that I will make sure to tell all of my friends and business associates to also never do business with your company as well, while leaving a very negative review of the product as well as their non-existent warrantee/customer service policies on Amazon.com, as my unit DID NOT EVEN CONTINUE TO OPERATE PROPERLY EVEN WITHIN THE ONE YEAR WARRANTY.

Caleb’s response to my concerns and extreme dissatisfaction with their warranty repair/replacement policies?: “ We regret to inform you that our shipping cost coverage only extends to items weighing 15 lbs or less. After verifying the weight of your unit, we have determined that it surpasses the weight limit. Unfortunately, we cannot provide coverage for shipping fees on units that exceed the 15 lb limit.”, and, “I apologize for the inconvenience and I understand your frustration. However, we have a policy and rules to adhere to. If you have any further concerns, please don't hesitate to contact us. Stay safe and have a nice day!

Best regards, Caleb; Customer Support”.

As indicated in the title of this review, DO NOT BUY ANY OF THE TRASH PRODUCTS FROM THIS…

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!- ABSOLUTELY NO WARRANTY SUPPORT/POOR QUALITY PRODUCTS!!!

(PART 1 of 2) I purchased my NutriChef Model# PKCWCDS188, Black 18-Bottle Dual Zone Wine Cooler w/Digital Control less than a year ago, and it is not surprisingly no longer sold on the company’s website. After I purchased it through the company’s Amazon Store less than 1 year ago (on Oct. 20, 2022), it has just stopped Cooling in both zones this past week.

I have tried adjusting the temperature down in the Upper Zone (where we store our White wines) several times, but the temperature remains in the mid-50's and never goes down again to the mid-40's where it was set originally when we first purchased it. We followed all directions in the Owner's Manual when we first received it, allowing it to settle for the initial period recommended before plugging it in, and the unit has never been moved from the original place where we installed it (free-standing next to a kitchen cabinet).

I now see that there have been a number of complaints about this cooler (and some other of their models) for THE SAME EXACT ISSUE, and when I contacted the company for a replacement within the 1 year warrantee period, I was told by Customer Support Rep. Caleb Breis that I must send the almost 61 pound unit BACK TO THE COMPANY AT MY OWN EXPENSE for repair- yet other owners defective units reviewed on this site were REPLACED AT NO COST by the NutriChef company, with NO REQUIREMENT TO SEND IN or…

This product comes with a card which says if you register your product, you will receive a 1 year warranty and 4 free stemless wine glasses.

This is apparently untrue, because NONE of the ways they say to register your product work. Whichever method you use to register this product, you get a screen that says "Ooops! Something seems to have gone wrong."

Tried to send a question through this site, but that doesn't go through either.

I love this product, but I would never trust this company and am seriously considering returning this refrigerator. Be warned.